GENERAL TERMS AND CONDITIONS

General Terms and Conditions

Our business conditions:

Here you will find important information about purchases at Zfishing Sport Wholesale sro.

1. Conclusion of the purchase contract:

2. Instructions for resignation

Right of withdrawal from the contract

You have the right to withdraw from this contract within 14 days without giving a reason.

The withdrawal period expires after 14 days from the day when the goods are physically taken over by you or a person other than the carrier listed by you. 

To exercise your right to withdraw from the contract, you must contact us at or via the online web form here

Address:

Zfishing Sport Wholesale s.r.o.
Za Mototechnou 1375/7
155 00, Prague
Czech republic
E-mail: reklamace@zfishingsport.cz
Tel: +420 235 311 522

Inform about your decision to withdraw from this contract by a clear statement (eg by letter sent by post, e-mail or online).
You can use the attached sample withdrawal form by email: reklamace@zfishingsport.cz

In order to comply with the withdrawal period, it is sufficient for you to send us your notice of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of resignation

If you withdraw from this contract, we will refund all amounts paid to us, except for delivery costs, without undue delay and in any case no later than 14 days from the date we receive information about your decision to withdraw from this contract. Unless we expressly agree otherwise with you, we will refund these funds using the same payment method you used for the original transaction; in any case, you will not be charged any fees as a result of this refund. We may delay your refund until we receive the goods or until you provide proof that you have returned the goods, whichever comes first.

You are obliged to return the goods or hand them over to us without undue delay and in any case no later than 14 days from the date you inform us that you are withdrawing from this contract. The deadline is met if you return the goods before the 14-day deadline.

The costs associated with the return of goods are paid by the customer.

Sample withdrawal form for download
Fill in this form and send it only if you wish to withdraw from the contract, to the address:

Zfishing Sport Wholesale s.r.o.
Za Mototechnou 1375/7
155 00, Prague
Czech republic
E-mail: reklamace@zfishingsport.cz
Tel: +420 235 311 522

3. Exclusion / termination of the right of withdrawal:

Pursuant to Section 1837 of the Czech Civil Code, the right of withdrawal is excluded in particular for contracts for the supply of goods which (a) have been modified according to the consumer's wishes or only for his person or (b) which are perishable or (c) have been delivered in sealed packaging, it has been removed from the packaging after delivery and cannot be returned for hygienic reasons.

4. Voluntary return right within 14 days of receipt of goods:

In addition to the above-mentioned legal right to withdraw from the contract, we voluntarily provide you with a return guarantee for 14 days from receipt of the goods, if the goods are in their original packaging, complete, not used or damaged and if the goods are customized or person. Timely dispatch is sufficient to meet the deadline. If you have goods that are in a solid package and it is necessary to break the package for testing, such as plastic blisters, you can return the goods in non-original packaging.

Your statutory rights and claims are not affected by the contractually agreed voluntary return guarantee. In particular, you can exercise your statutory right of withdrawal and your statutory warranty rights without change.

5. Transport:

The delivery is in principle valid throughout the EU and is only a delivery for B2B customers.
Payment:

• Cash on delivery

• By transfer

• Card for personal collection

• Cash on delivery

 Shipping times

For each item in stock or in stock at the supplier, we provide a specific delivery time in the sense of:

• The goods can be picked up in our store: "date"
• Goods can be delivered anywhere in the Czech Republic: "date"

In the case of personal collection, you will receive an informational email and SMS with pick-up options at the moment the order is prepared.

All delivery dates listed are not guaranteed by us and are not enforceable in any way. The exact delivery date can be affected by the shipping service that delivers the shipment. Unfortunately, we are unable to influence delivery problems on the part of this shipping company. From our side, only the dispatch of the shipment or the date of personal collection at our premises is guaranteed.

In the event that the buyer orders goods listed as "In stock" and the seller does not have them physically available in stock, our customer department will contact you.

6. Warranty:

6.1 If the delivered goods have obvious material or production defects, including damage caused during transport, file a complaint about such damage either directly with us, immediately after the inspection of the goods after receipt. Claims for defects in the delivered goods (complaints) are asserted by us as the seller using the following contacts:

Zfishing Sport Wholesale s.r.o.
Za Mototechnou 1375/7
155 00, Prague
Czech republic
E-mail: reklamace@zfishingsport.cz
Tel: +420 235 311 522

6.2 We guarantee that the goods are free of defects at the time they are delivered to you. In particular, we guarantee that at the moment you take over the goods:

1. the goods have the characteristics agreed upon by the parties or (if no agreement has been reached) the characteristics we or the manufacturer describe or which you expect with regard to the nature of the goods and the relevant advertisement;

2. the goods may be used for the purposes for which we indicate or for the purposes for which the goods of that kind are normally used;

3. the goods are provided in the appropriate quantity, size or weight;

4. the goods comply with legal requirements.

If the defects of the goods are discovered within six months from the moment you receive it, it is considered that the goods were defective at the moment when they were delivered to you.

Unless otherwise stated, you can claim defective goods for defects that occur within 24 months of receipt. This does not apply to:

1. defects in a thing sold at a discount, if it is a defect for which a lower price was agreed;

2. normal wear;

3. for a used item, a defect corresponding to the degree of normal use or wear and tear that the item had at the time you received the goods; or

4. cases excluded due to the nature of the goods.

You can claim defects in consumer goods within twenty-four (24) months of receipt. However, if the expiration date is indicated on the goods, the warranty period is shortened and ends on the date stated on the packaging. You acknowledge that if you receive any gifts with your order, you cannot claim their defects.

You cannot make a claim for incorrect performance if you knew about the defect before receiving the goods or if you caused the defect yourself.

If a defect is found in the discounted / used goods, a reasonable discount may be applied rather than an exchange right.

6.3 If the defective performance constitutes a material breach of contract, you may:

1. demand the elimination of the defect by delivery of new goods without the defect or missing part;

2. request the elimination of the defect by repair;

3. get a reasonable discount from the purchase price; or

4. withdraw from the contract.

When reporting a specific defect, you are obliged to inform us which of the above options you have chosen, either immediately or without undue delay.

If you do not choose any of the above options, the rights arising from the minor infringement will apply - see below.

In addition to cases where we are unable to deliver new goods without defects, replace their parts or repair the goods, you as a consumer are also entitled to a reasonable discount if we do not arrange a remedy within a reasonable time or if arranging a remedy would cause you considerable difficulties.

6.4 If the defective performance is a minor breach, you have the right to request the removal of the defect or a reasonable discount on the purchase price.

If we do not eliminate the defect in time or refuse to eliminate it, you can claim a reasonable discount on the purchase price or withdraw from the contract; the option selected in this way can then only be changed with our consent.

6.5 You can claim the elimination of a defect by delivery of a new item or replacement of its part even in cases where it is possible to eliminate the defect, but the goods cannot be used due to the recurrence of the defect after repair or a large number of defects. In such cases, you may and may withdraw from the contract.

If you do not report the defect without undue delay after you have been able to identify it with timely inspection and due care, the court will not grant you rights from the defect. The same applies to a hidden defect which has not been reported without undue delay after you have been able to detect the defect with sufficient care, but no later than two years from the moment the goods were handed over to you.

If you are entitled to have the defect remedied, you are also entitled to reimbursement of costs expediently incurred in exercising this right. This right must be exercised against us within one month after the expiry of the time limit for alleging a defect.

6.6 By providing a quality guarantee, we undertake that the relevant goods will be fit for normal purposes or retain their usual properties.

The warranty period runs from the day the goods are delivered to you. If the goods have been sent to you according to the contract, the warranty period runs from the day the goods arrive at the designated place. If the purchased goods are to be put into service by a person other than us, the warranty period only begins on the day the goods are put into service, provided that you order the relevant commissioning service no later than three weeks after receiving the goods and provide the necessary assistance. and the synergies required to perform the service.

7. Shipping costs are always paid by the customer. An exception is free shipping over CZK 10,000 for the Czech Republic without VAT.
Within the framework of transport abroad, the transport is always agreed with the sales representative according to individual conditions.

8. Payment:
Payment can in principle be made via:

• Credit cards (Mastercard or Visa),
• By transfer

! We do not provide discounts for fast payment. We reserve the right to offer only certain payment methods for the required delivery.

Credit card payment

You pay immediately during the order by entering your credit card details. After sending, the actual invoiced amount will be deducted from your credit card after deducting any discounts, coupons, etc. In the case of goods modified according to the customer's wishes or only for his person, the actual invoiced amount will be deducted from your credit card immediately after deducting any discounts, coupons, etc. .

9. Prices:
Our VOC prices are in CZK and do not include VAT in the amount stipulated by law.

10. Reservation of title:
The goods remain our property until the price is paid in full.

11. Electronic communication:
You agree that communication related to your contract may take place electronically.

12. Out-of-court dispute resolution:
You can address your complaints to the relevant public authorities responsible for consumer protection, such as the Czech Trade Inspection Authority. You can also use the out-of-court dispute resolution procedures of the Czech Trade Inspection Authority, which are described at https://www.coi.cz/informace-o-adr/ , or the online platform for alternative dispute resolution offered by the European Commission on one of the online platforms, which are available at the following link http://ec.europa.eu/consumers/odr/

13. Exclusion of liability for third party references:

We use links to other websites on our website. The following applies to all these links: We expressly state that we have no influence on the style and content of the linked pages. We hereby expressly dissociate ourselves from all content on all linked sites of other persons and do not accept this content as our own. This statement applies to all displayed links and to all content of the pages to which the links lead.

14. Language of the contract / storage of the order text:
The contract is concluded in the Czech language. The text of the order is not saved with us and it is no longer possible to access it after completing the order process. However, you can print the text of your order immediately after sending it.

15. Photograph Rights

All rights to the photos belong to the company Zfishing Sport Wholesale sro Their use without express prior consent is not allowed.

16. Information about the seller

Billing address:
Zfishing Sport Wholesale s.r.o.
Za Mototechnou 1375/7
155 00, Prague
Czech republic
IČ: 03798496, Dič: CZ03798496
The company is registered at the Municipal Court in Prague, Section C, File 237961.

Sample withdrawal form can be downloaded HERE