Reklamační podmínky B2B

All undescribed facts are governed by the Civil Code and Act no. 634/1992 Coll., The Consumer Protection Act as amended (hereinafter referred to as the “Consumer Protection Act”). In the case of the purchase of goods within the scope of business activities, the complaint is processed in accordance with the relevant provisions of the Civil Code.

Accepting the shipment

The buyer is advised not to accept the damaged shipment from the carrier and to contact our complaints department. In the event of receipt of a damaged shipment, the complaint will be handled in cooperation with the transport service. After receiving the goods, it is recommended to check the goods without undue delay and to report any detected defects in writing as soon as possible to e-mail: reklamace@zfishingsport.cz or by post to the address of the establishment.

The method of describing the defect and other necessary information are given in the article "Complaint handling"

Rights from liability for defects, conditions for exercising these rights

The rights from defective performance are specified in the Civil Code in § 2161 and others. The buyer has, inter alia, the following rights:

The seller is responsible to the buyer that the item is free of defects upon receipt, if the defect becomes apparent within six months of receipt, it is considered that the item was defective upon receipt. The buyer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of receipt. The date of sale is marked on the sales document or on the warranty card.

Occurrence of the defect within 24 months of sale

In the event of a defect within 24 months from the date of delivery / sale, the buyer has the right to demand delivery of a new item without defects, unless this is disproportionate due to the nature of the defect. If the defect concerns only a part of the item, the buyer may request the replacement of only this part. If this is not possible, the buyer may withdraw from the purchase agreement. Determining whether it is a defect is subject to a complaint procedure.

1. Defective performance is a material breach of the purchase agreement. In the event that the defect of the goods is a material breach of the purchase contract, the customer has a choice of the following options:

Eliminate the defect by delivering a new item or a missing item
Elimination of the defect by repairing the thing
Providing a reasonable discount
Withdrawal from the purchase contract

The customer will announce the selected variant when making a complaint and this information will be recorded in the complaint protocol.

2. Defective performance is an insignificant breach of the purchase contract. In the event that the defect of the goods is a minor breach of the purchase contract, the customer has a choice of the following options:

Defect rectification
Providing a reasonable discount

The right from defective performance does not apply to:

For defects caused by normal use
Improper use of the product
Improper storage
For defects caused by mechanical damage and wear or natural disaster (water, sand, fire, etc.).

For goods sold at a lower price, the warranty does not cover defects for which a lower price has been agreed. This defect is marked on the sales document or on the warranty card.

In the case of a justified complaint, the buyer is entitled to compensation for the costs expediently incurred. The seller is not liable for damage caused by the functionality or failure of the product. Furthermore, the seller is not responsible for any defects in the goods, of which the buyer was notified at the time of concluding the contract and at the same time did not refuse to take over the goods or caused them himself. In the case of used items, the seller is not liable for defects corresponding to the degree of use or wear and tear that the item had when taken over by the buyer.

Complaint handling

The buyer is recommended to proceed in the following way in case of a product complaint:

Fill out the sample download form here
Inform us about the complaint by phone +420 235 311 522 , e-mail reklamace@zfishingsport.cz
In writing or in person at the address: Zfishing Sport Wholesale sro, Za Mototechnou 1375/7, 155 00, Prague 5 - Stodůlky
MON: 7:30 - 17:30, TU- THU: 7:30 - 16:30, FRI: 7:30 - 14:30
Send the goods as a registered package (not cash on delivery) to our address and state the reason for the complaint and your address in the shipment. Always make an appointment in advance.
Use the online form (recommended for quick processing)

Deliver together with the claimed goods all components that may be related to the defect, an exact description of the defect, or evidence of the defect, which occurs only occasionally, contact information (phone, e-mail), specification of rights you want to exercise in connection with the complaint, sales document (copy) and warranty card (if attached).

The consignment with the claimed goods should be delivered in proper secure packaging as a valuable package (not cash on delivery). These recommendations do not affect the possibilities and rights of the consumer arising from the Civil Code and the Act "On Consumer Protection", as amended, and are intended only to resolve the product complaint as quickly as possible.

Seller, after examining the submitted documents and a cursory inspection of the claimed goods:

It acknowledges the complaint as justified and accepts the claimed goods for complaint on the spot and takes a written record of this.
He accepts the complaint and rejects it as unauthorized on the spot and returns the claimed goods to the buyer.
The claimed goods will be accepted for professional assessment, based on the results of which the complaint will either be recognized as justified and properly settled, or it will be rejected and the goods will be returned to the buyer.

The seller will issue a written confirmation to the buyer - a complaint protocol - when the right of liability for defects has been exercised, as well as the repair and its duration, or the method of handling the complaint.

Complaints, including the elimination of defects, must be settled without undue delay, no later than 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. After this period, the buyer may request a reasonable discount from the purchase price or withdraw from the purchase contract.

Notice: The goods sent for the complaint must be free of impurities as far as possible. If the delivered goods are dirty, they will not be accepted into the complaint process and will be sent back to the sender's address immediately.

Cancellations

Cancellation of the order by the buyer

The buyer can cancel the order by phone on the customer line +420 235 311 522 , or by email to reklamace@zfishingsport.cz until our operators inform you about sending your order to the delivery address provided by you. In writing, the cancellation must include the order number. This number is listed in the automatic reply you will receive to your contact email after the successful creation of the order.

Cancellation of the order by the seller

The seller has the right not to confirm the order or to withdraw from the order. The seller reserves the right to withdraw from the purchase contract in the event of repeated non-acceptance of the shipment by the buyer. Before withdrawing, the seller is always obliged to inform the customer of this fact.

A sample complaint form can be downloaded here